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For Guests

Find a venue, send an inquiry or booking request, and coordinate details with the host. If the host accepts a booking request, payment is processed and your reservation is confirmed.

An inquiry is for questions and availability checks. A booking request is a specific request to reserve dates and times. The host can accept, reject, or counter a booking request.

You’ll be prompted to add a payment method when submitting a booking request. Your card is charged when the host accepts (or when you accept a counter-offer).

Yes. Refund eligibility depends on the host’s cancellation policy and timing. Review the terms shown during checkout and see the Refund Policy for details.

If rejected, you can submit a new request with different times or choose another venue. If the host counters, you can accept or reject the counter. A counter is not confirmed until you accept it.

Sometimes. Permits depend on the activity and local rules. If you’re filming, bringing a crew, using amplified sound, or placing equipment outside, ask the host what their property allows and check your city’s requirements.

The exact address is typically provided after a booking is confirmed. Many hosts share general location details up front, then provide the full address once the reservation is accepted and paid.

Often, yes. Message the host as early as possible. Rescheduling depends on the host’s availability and cancellation terms, and may require a new booking request.

Still need help?

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Or email us at support@venuemagnet.com.